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How to convince customers to buy a telemarketer Guide
How to convince customers to buy the Guide telemarketer is already one working day, and again I did not sell anything
This is one day of work, and again I did not sell anything - its the thought that often accompanies telesprzedawcom Without professional coaching, and maintaining consistently high motivation to work in the field very quickly get the Burnout Syndrome. Training, resulting in changing industry . next group of people who feed a group of telemarketers by accident or emergency, there are those who have had contact by telephone with the customer happy and makes every successful sales call comes satisfaction. You are such a person? read what do you do better
objections catalog generated by customers occupying a large area of the obvious objections to selling advertising often hear: .. I do not have time, Im busy. In addition, another person, but he found time to receive our phone, we can say at this point My presentation will give you just a moment, and thus you will hear about a solution that will help reduce costs.
Keep in mind that the discussions on the stage when we present an overview of supply is no longer our success and partial success is much closer to a decision purchase, and therefore the sale is good for us. At this stage certainly helps the belief that what we sell is really good product that is competitive in the background similar to the market.
real objections relate generally or the product itself or its price. reaction telemarketer should be flexible and depends on the type of customer, with whom he deals.
chatterbox client expects me to cancel it, so you should patiently listen to what he has to say, and then compared to information received, the proposal to modify the database.
undecided customer has a problem with making independent decisions and, therefore, partially transferred to the sellers decision weight. should therefore devote more time to build up their confidence, and apply the method of small steps and simple questions.
absolute customer will act aggressively and treat the person as a retailer where you live. In this case, more than ever to worry about the exemplary decency as a counterweight to the arrogant behavior of the caller.
withdrawn client will be difficult for us to talk about their needs, and thus the flow of information It can take more time than usual.
client reasonably decide with care, and in conversation with him, we try to use rational arguments, not emotional, avoid like the plague also provide information that we are not sure.